Guest Policies & Information

Do I need a reservation?

Yes. Most Gathered Artisan experiences require advance reservations so we can prepare ingredients, materials, seating, and staffing for every guest.

Do you accept walk-ins?

Generally no. Seating is limited and most gatherings are prepared in advance. Availability is offered on a first-come, first-served basis and many experiences may sell out before the event date.

When do I pay?

Unless otherwise stated, full payment is required at the time of booking to reserve your seat.

When should I arrive?

We recommend arriving 10–15 minutes before the scheduled start time. Arriving early allows time to check in, get settled, and begin the experience together.

What happens if I'm late?

Late arrivals may miss portions of the gathering that cannot be repeated once instruction has begun. Guests arriving significantly late may not be able to fully participate in all activities.

Do I need experience?

No. Most Gathered Artisan experiences are designed for guests of all skill levels unless otherwise noted in the event description.

Are supplies included?

Yes. Event descriptions will outline what is included with your gathering. Most experiences include the ingredients, materials, tools, and instruction needed to participate.

Can I attend by myself?

Absolutely. Many guests attend on their own and leave having met new friends. Gathered Artisan experiences are designed to be welcoming for individuals, couples, families, and groups alike.

Can I sit with my friends?

If you're attending with friends or family, we recommend reserving together whenever possible. We'll do our best to accommodate seating requests, although specific seating arrangements cannot always be guaranteed.

Are reservations transferable?

Yes. If you cannot attend, you may transfer your reservation to another guest. The new guest should check in using the original purchaser's name, email address, or order confirmation. We appreciate advance notice when possible, but transferred reservations do not require a new ticket to be issued.

Can gathering details change after I book?

While we strive to provide every gathering as advertised, menus, ingredients, instructors, projects, activities, and experience details may occasionally be adjusted due to seasonal availability, ingredient sourcing, weather, illness, safety considerations, or other circumstances beyond our reasonable control. Any significant changes will be communicated to guests whenever possible.

Questions before booking?

We're always happy to help. If you have questions about a gathering, accessibility, dietary concerns, or anything else, please contact us before reserving your spot.

Can I cancel my reservation?

Yes. We understand that plans can change. Because Gathered Artisan experiences require advance preparation, staffing, ingredient purchases, and limited seating, cancellation policies apply to all reservations.

What if I cancel 7 or more days before my gathering?

Reservations canceled seven (7) or more days before the scheduled gathering are eligible for a full refund or account credit.

What if I cancel less than 7 days before my gathering?

Reservations canceled fewer than seven (7) days before the scheduled gathering are not eligible for a refund. At our discretion, account credit may be offered in certain situations.

Can I transfer my reservation to another guest?

Yes. Reservations are fully transferable. If you cannot attend, you may send another guest in your place. The new guest may check in using the original purchaser's name, email address, or order confirmation.

What happens if I do not show up?

Guests who do not attend their scheduled gathering and do not notify us in advance are considered no-shows. No-shows are not eligible for refunds or credits.

What if a gathering does not reach the minimum guest count?

Some Gathered Artisan experiences require a minimum number of participants. If minimum attendance is not met, we reserve the right to reschedule, modify, or cancel the gathering. Guests will be notified and offered available options, which may include a refund, account credit, or transfer to another gathering.

What if The Gathered Artisan cancels or reschedules a gathering?

Occasionally circumstances arise that require a gathering to be postponed, rescheduled, or canceled. If this occurs, affected guests will be notified as soon as possible and offered available options, which may include a refund, account credit, or transfer to another gathering.

Can gathering details change after I book?

Yes. The Gathered Artisan reserves the right to modify menus, ingredients, instructors, projects, activities, timelines, and other gathering details when necessary due to ingredient availability, weather, illness, safety considerations, facility requirements, or circumstances beyond our reasonable control.

What situations are beyond your control?

Examples may include severe weather, facility issues, instructor illness, supplier shortages, public safety concerns, utility interruptions, or other unforeseen events that make it impractical or unsafe to hold a gathering as originally planned.

What types of private events do you offer?

The Gathered Artisan hosts a variety of private experiences including birthday celebrations, girls' nights, bridal and baby showers, team gatherings, family celebrations, client appreciation events, and other special occasions.

How far in advance should I book?

We recommend booking as early as possible to ensure availability. Popular dates, evenings, weekends, and holiday seasons may fill quickly.

Is a deposit required?

Yes. A non-refundable deposit equal to 50% of the total event cost is required to reserve your date and begin planning your experience.

When is the remaining balance due?

The remaining event balance is due fourteen (14) days before the scheduled gathering unless otherwise agreed in writing.

Is there a minimum guest requirement?

Yes. Private events require a minimum of ten (10) guests. Events with fewer than ten guests may be subject to minimum event pricing or may not qualify as a private gathering.

When is my final guest count due?

Final guest counts must be submitted no later than fourteen (14) days before the scheduled event. This allows us to properly prepare ingredients, materials, staffing, seating, workstations, and any additional accommodations that may be required.

Can I customize the experience?

In many cases, yes. Menu selections, activities, themes, and gathering details may be customized based on the type of event, availability, and planning requirements.

Can I bring decorations?

Decorations may be permitted with prior approval. Certain restrictions may apply to protect guests, equipment, and the facility.

Can gathering details change after booking?

While we strive to provide every experience as planned, menus, ingredients, instructors, activities, and certain event details may occasionally be adjusted due to seasonal availability, ingredient sourcing, staffing changes, illness, safety considerations, or circumstances beyond our reasonable control. Any significant changes will be communicated whenever possible.

What happens if I need to reschedule my private event?

Rescheduling requests will be evaluated based on availability, timing, and the planning already completed for your event. Additional fees or restrictions may apply.

What if The Gathered Artisan must cancel or reschedule my event?

In the rare event that circumstances require us to postpone, reschedule, or cancel a private gathering, we will work closely with the host to provide available alternatives and appropriate accommodations.

Can you accommodate food allergies or dietary restrictions?

We understand that many guests have food allergies, sensitivities, or dietary preferences. While we will do our best to answer questions about ingredients and menu items, our gatherings are planned and prepared in advance, which may limit our ability to make individual substitutions or accommodations.

Is your kitchen allergen-free?

No. Gathered Artisan experiences take place in a shared kitchen environment where common allergens may be present, including dairy, eggs, wheat, gluten, peanuts, tree nuts, soy, and other ingredients.

Can you guarantee that food will be free from specific allergens?

No. Because ingredients, equipment, preparation surfaces, and storage areas may be shared, we cannot guarantee that any gathering, ingredient, or finished product is completely free from allergens or cross-contact.

Should I contact you before booking?

Yes. If you have a food allergy, dietary restriction, or ingredient concern, we encourage you to contact us before reserving your spot. We are happy to provide ingredient information whenever available so you can make an informed decision.

Can gathering menus change?

Yes. Menus, ingredients, recipes, and food selections may occasionally change due to seasonal availability, supplier availability, quality considerations, or other circumstances beyond our control.

Can I participate if I choose not to eat certain ingredients?

In many cases, yes. However, participation requirements vary by gathering, and some experiences may involve preparing, handling, or working with ingredients that not every guest chooses to consume.

Who is responsible for determining whether a gathering is appropriate for my dietary needs?

Ultimately, guests are responsible for determining whether a gathering is appropriate for their individual dietary needs, allergies, sensitivities, or medical requirements. We encourage anyone with concerns to contact us before booking.

Is Gathered Artisan accessible to guests with disabilities?

Gathered Artisan is committed to creating welcoming experiences that can be enjoyed by as many guests as possible. We strive to provide an inclusive environment and welcome guests of all abilities.

Can guests using wheelchairs attend gatherings?

In many cases, yes. We make reasonable efforts to provide accessible pathways, seating arrangements, workstations, and participation opportunities whenever possible.

Should I contact you before booking if I need accommodations?

Yes. If you have accessibility needs, mobility considerations, sensory concerns, dietary considerations, or other accommodation requests, we encourage you to contact us before booking so we can discuss your needs and determine how we may best assist you.

Can accommodations be guaranteed for every gathering?

Because each gathering is unique and may involve different layouts, activities, or setups, accommodations may vary by event. We will make reasonable efforts to accommodate guests whenever possible.

Can I bring a caregiver, aide, or support person?

Guests who require the assistance of a caregiver, aide, or support person are encouraged to contact us before the gathering so we can discuss the event and make appropriate arrangements whenever possible.

Are service animals permitted?

Service animals are welcome in accordance with applicable laws. Guests are encouraged to contact us in advance if they have questions regarding a specific gathering or facility setup.

What if I am unsure whether a gathering is appropriate for my needs?

Please reach out before booking. We are happy to discuss the gathering, the facility, participation requirements, and any accommodations that may help make your experience more comfortable and enjoyable.

Does The Gathered Artisan sell alcohol?

No. The Gathered Artisan does not sell, serve, provide, or furnish alcoholic beverages.

Are Gathered Artisan gatherings BYOB?

Many adult gatherings may allow guests to bring beer, wine, hard seltzers, or similar beverages for personal enjoyment, but BYOB is not guaranteed for every event. Whether alcohol is permitted will be communicated in the event description or booking details.

How will I know if BYOB is allowed?

If BYOB is permitted, it will be noted in the event description, booking details, or communicated before the gathering. Guests should not assume that alcohol is allowed simply because it was permitted at a previous event.

What types of alcoholic beverages may I bring?

When BYOB is permitted, guests may bring alcoholic beverages for their own personal enjoyment during the gathering. Guests are responsible for complying with all applicable laws and consuming responsibly.

Do I have to bring alcohol to attend?

Absolutely not. Many guests choose not to consume alcohol. Bringing alcohol is never required to participate in or enjoy a Gathered Artisan experience.

What if I am under the legal drinking age?

Alcohol may only be possessed or consumed by guests who are of legal drinking age. Guests are responsible for following all applicable laws regarding alcohol possession and consumption.

Can alcohol be prohibited at certain gatherings?

Yes. The Gathered Artisan reserves the right to prohibit alcohol at any gathering, including family-focused events, youth-oriented events, private events, corporate events, or any gathering where alcohol is not appropriate or permitted.

What alcoholic beverages are permitted when BYOB is allowed?

When a gathering is designated as BYOB, guests may bring beer, wine, hard seltzers, or similar ready-to-drink beverages intended for personal consumption. Spirits, liquor, shots, mixed drinks containing distilled spirits, kegs, drinking games, and large-volume alcohol service are not permitted.

Are there limits on how much alcohol I may bring?

Yes. BYOB privileges are intended to complement the gathering experience, not serve as a private bar. Guests should bring only a reasonable quantity for personal enjoyment during the event. The Gathered Artisan reserves the right to limit, restrict, or prohibit alcohol at its sole discretion.

What happens if I bring prohibited alcohol?

Guests who bring prohibited alcoholic beverages, including distilled spirits or liquor, may be asked to remove the alcohol from the premises immediately. Failure to comply may result in removal from the gathering without refund.

What happens if I become intoxicated or disruptive?

The safety and comfort of all guests is important to us. Guests who appear intoxicated, behave inappropriately, create a disruption, provide alcohol to underage guests, or fail to follow event guidelines may be asked to leave immediately without refund.

Can BYOB policies change?

Yes. BYOB guidelines may change based on event format, safety considerations, insurance requirements, facility requirements, applicable laws, or other circumstances. Current event details will always take precedence over prior events or past practices.

Will photographs or videos be taken during gatherings?

Yes. Photos and videos may be captured during Gathered Artisan experiences for marketing, promotional, educational, website, and social media purposes.

How might photos or videos be used?

Images and videos may be used on Gathered Artisan website, social media channels, promotional materials, advertisements, email communications, printed materials, and other marketing platforms.

Am I giving permission to be photographed by attending?

By attending a gathering, guests acknowledge that photography and videography may occur and grant Gathered Artisan permission to use images or video captured during the event for lawful business and promotional purposes.

What if I do not want to appear in photographs or videos?

We understand that not everyone is comfortable being photographed. Guests who prefer not to appear in photos or videos should notify us before or during the gathering, and we will make reasonable efforts to accommodate their request.

Will my name or personal information be shared?

No. Gathered Artisan will not intentionally publish private personal information without permission. Photos and videos are generally used to showcase the experience, atmosphere, projects, food, and community surrounding our gatherings.

Can I take photos during the gathering?

Absolutely. Guests are welcome and encouraged to take photos of their creations, food, projects, and experiences. We love seeing your memories and welcome social sharing.

Can professional photographers or content creators attend?

Professional photography, videography, commercial content creation, media coverage, or filming intended for commercial use may require prior approval from Gathered Artisan.

Can media policies change for specific gatherings?

Yes. Certain private events, corporate gatherings, special experiences, or guest-requested events may have additional photography restrictions or media guidelines. Event-specific instructions will take precedence when applicable.

What kind of environment does Gathered Artisan strive to create?

Gathered Artisan is committed to creating a welcoming, respectful, and enjoyable environment where guests can gather, create, learn, and connect. We ask all guests to contribute positively to the experience and treat others with kindness and consideration.

What behavior is expected from guests?

Guests are expected to behave respectfully toward fellow attendees, instructors, staff, vendors, and the facility. Courtesy, cooperation, and common sense go a long way in helping everyone have a wonderful experience.

What behavior is not permitted?

Harassment, discrimination, threats, aggressive behavior, excessive intoxication, disruptive conduct, inappropriate language, damage to property, or any behavior that negatively impacts the experience of others will not be tolerated.

What if a guest is disruptive?

Guests who create a disruption, interfere with the gathering, fail to follow reasonable instructions, or negatively affect the experience of others may be asked to leave the event.

Will a refund be issued if a guest is removed from a gathering?

No. Guests who are asked to leave due to violations of event guidelines, safety concerns, prohibited conduct, or inappropriate behavior will not be eligible for a refund or credit.

Are guests expected to follow safety instructions?

Yes. Guests are expected to follow all reasonable safety instructions, demonstrations, and guidance provided during the gathering. Certain experiences may involve food preparation, kitchen equipment, tools, or other hands-on activities that require attention and care.

Can Gathered Artisan refuse service?

Yes. Gathered Artisan reserves the right to refuse service, deny participation, or remove any guest whose behavior creates a safety concern, disrupts the event, violates these guidelines, or negatively impacts the experience of others.

Can event-specific rules apply?

Yes. Certain gatherings, private events, workshops, or special experiences may have additional guidelines or participation requirements. Event-specific instructions will take precedence when applicable.

Can I attend by myself?

Yes. Many guests attend on their own. Gathered Artisan experiences are designed to feel welcoming whether you come alone, with a friend, or with a group.

What should I wear?

We recommend comfortable clothing suitable for a hands-on gathering. Depending on the experience, you may be working with food, art materials, florals, tools, or other creative supplies.

How long do gatherings last?

Gathering lengths vary by event. Please review the individual event description for the expected start time, end time, and experience details.

Are materials included?

Yes. Unless otherwise noted, the materials, ingredients, supplies, and tools needed for the gathering are included with your reservation.

Can children attend?

Some gatherings may be appropriate for children, families, or younger guests, while others may be designed for adults only. Please review the event description before booking.

Is parking available?

Parking details may vary depending on the gathering location. Any important parking or arrival instructions will be shared in the event details or guest communications.

Can I purchase a gathering as a gift?

Yes. Gathered Artisan experiences can make wonderful gifts. If you are purchasing for someone else, please make sure they receive the event details, confirmation, and any important instructions.

How will I receive event updates?

Important updates may be sent by email, text message, or posted in the event details. Please make sure your contact information is accurate when booking.

What if I still have questions?

Please contact us before booking or attending. We are happy to help you choose the right gathering and answer any questions about what to expect.